Privacy Policy

At www.ORLMSBIKES.com (hereinafter referred to as "we," "us," "ORLMSBIKE," or the "Site"), we are committed to safeguarding and respecting your privacy. This Privacy Policy details how we handle, protect, and share your personal information. It applies to data collected when you visit our website, communicate with us via social media, email, or phone, or take part in our events or contests. The key aspects of our privacy practices are outlined below:

Our Commitment to You

We are dedicated to processing your personal data in a fair, lawful, and transparent manner. This Privacy Policy spells out the types of personal data we collect and the purposes for which we use it. We only gather and utilize your data for specific, legitimate reasons, which include:

• Fulfilling your orders accurately and efficiently.
• Enhancing your overall shopping experience on our platform.
• Continuously improving the quality of our services.
• Meeting our legal and regulatory requirements.

How We Secure Your Data

We have put in place robust organizational safeguards and security measures to protect your data from unauthorized access, accidental loss, alteration, or disclosure. When you interact with our website and submit personal information, the communication between your browser and our servers is encrypted to ensure security. Your data is stored on secure servers protected by firewalls. Any third-party service providers engaged to process your data are contractually obligated to maintain strict security standards and abide by relevant laws. In the unlikely event of a data breach, we will promptly notify you and any relevant regulatory authorities as required by law.

The Personal Data We Collect

We collect and store various types of information when you engage with us, such as when you visit our website, register an account, place an order, or subscribe to our newsletters or notifications. This includes:

• Contact information: Email address (including those provided through third-party platforms), shipping and billing addresses, full name, and phone number.
• Payment and customs details: Information required for processing payments and handling customs formalities.
• Technical data: Your device's IP address, browser type, operating system, and other relevant technical details.

We also take measures to protect any personal information collected during offline interactions, such as phone conversations. All order-related information is securely entered into our database using SSL encryption. Our website is designed for a general audience, and we do not intentionally collect data from children or sell products to them.

How We Collect Your Data

We may gather personal data through the following methods:

• ​Direct Interactions: Information you voluntarily provide when creating an account, making purchases, subscribing to newsletters, contacting our customer service team, or participating in surveys and competitions.
• ​Indirect Interactions: Data automatically collected through technologies like cookies, server logs, and similar tools as you navigate and interact with our website.
• ​Third-Party Sources: Information received from analytics providers, affiliate networks, or social media platforms with your consent or as permitted by law.

How We Use Your Data

We process your personal data when we have a valid legal basis, such as your consent, the need to fulfill a contractual obligation with you, legitimate business interests, or compliance with legal requirements. We use your data for the following purposes:

• Account management: Creating and maintaining your user account on our platform.
• Order processing and delivery: Ensuring your orders are processed and delivered promptly.
• Relationship management: Managing our ongoing relationship with you.
• Participating in events and competitions: Enabling you to take part in our promotional activities.
• Website and service improvement: Administering and enhancing the quality of our website and services.
• Content delivery: Providing you with relevant content and targeted advertisements.
• Data analytics: Conducting market research and using the insights to improve our offerings.
• Product recommendations: Suggesting products, services, and promotions based on your preferences.
• Task reminders: Notifying you of incomplete tasks or activities on our website.

We will only use your data for the purposes specified at the time of collection, unless we have a compatible reason to do otherwise. If we need to use your data for a different purpose, we will inform you and explain the legal basis for such use. We retain your personal data only as long as necessary to fulfill the intended purposes and comply with legal obligations.

About Cookies

We use cookies to store information about your interactions with our website and track your visits, whether you're using a computer or mobile device. Cookies assist us in remembering your preferences, enhancing site security, collecting usage data, and delivering targeted advertising. You have the option to manage cookie acceptance through your browser or mobile device settings, but please note that blocking cookies may affect the functionality of our website.

We utilize analytics and targeted advertising tools to display relevant content on our website and in online advertisements. For instance, we may use Google Analytics to analyze interest-based advertising data and refine our marketing strategies. Our website may contain links to external sites, and these sites have their own privacy policies. We are not responsible for these external policies, and we recommend that you review them carefully before sharing any personal information.

How We Share Your Data

We do not sell, rent, trade, license, or otherwise disclose your personal or financial information, except in the following circumstances:

• ​Third-Party Service Providers: We engage third parties to perform certain functions on our behalf, such as shipping orders. These providers only receive the minimum amount of information necessary to carry out their services.
• ​Legal Requirements: We may disclose your information if required by law, to protect our legal rights, or to enforce our Terms of Use.
• ​Merger or Sale of Assets: In the event of a merger, acquisition, or asset sale, your personal data may be shared with the acquiring entity, subject to this Privacy Policy.
• ​Anonymized Data: We may share anonymous or aggregated data, such as website traffic statistics, with third parties for legitimate business purposes.

Your Rights Regarding Your Personal Data

Under applicable data privacy laws, you have certain rights regarding your personal data. These include:

• Requesting access to your data to understand what information we hold about you.
• Requesting corrections to inaccurate or incomplete data.
• Requesting the deletion of your data in certain situations.
• Requesting restrictions on the processing of your data.
• Requesting the transfer of your data to another service provider.
• Objecting to the processing of your data for certain reasons.
• Objecting to automated decision-making based on your data.

If you wish to exercise any of these rights or have any questions or concerns about your personal data, please contact us at support@orlms.com.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or to comply with new legal requirements. If there are significant changes, we will post the updated policy on our website, applications, or notify you via email.